Both offices are open from 8:00 a.m. to 5:00 p.m. with extended hours in the evening at one or the other office. Both offices are open on the weekends from 8:30 a.m. for children who are acutely ill. Our phones are open for informational calls or to make appointments between 8:00 a.m. and 6:00 p.m. weekdays. After this, your calls will be handled by our answering service. Experienced nurses will handle most informational calls both during the day and at night. We encourage our patients to call when they have a question. To reach us when the office is closed just dial the regular office number, and the recording will give you the answering service phone number. Call the number and an operator will direct your call appropriately.
If your child is ever in a life threatening emergency situation, do not call the answering service; instead call 911, and have the ambulance take your child to Upstate (University) Hospital Emergency Department.
Thank you for considering Child Healthcare Associates as the practice for your pediatric services.