Click here for COVID 19 office updates!
Thank you for your patience when calling our office! Our phone system has been completely replaced and you should not be having any further issues, let us know!
The past 24 months have been difficult for everyone (to say the least!)
Throughout the pandemic, CHCA remains committed to keeping our doors open 7 days a week to keep you out of the ER or urgent cares.
Like other businesses in healthcare and beyond, we continue to experience a critical shortage of staff in every department. Despite this shortage we maintain our commitment to keep our extended hours in both offices as possible.
We ask for your patience with wait times both on the phone and in office.
Our staff is working diligently to get to everyone, being rude or disrespectful to them in any way will not be tolerated. Please be kind to the people who showed up to work!
For non-urgent issues (forms, med refills, requesting physicals, general questions etc), try emailing us through your portal, you should get a response within 48 hours.
As a reminder, phones are on from 8 to 5pm daily M-F and 830am-noon weekends (yes, Saturday AND Sunday!)
If you have an appointment but no longer need to be seen, please make sure you cancel so we can help another child get in and to avoid no-show fees.
We are all in this together!
For the time being, we are keeping our Liverpool office closed on the weekends due to staffing shortage, so all weekend sick appointments will be booked in our Kirkville Rd office.
Welcome to Child Healthcare Associates. We are a pediatric practice specializing in the care of children and adolescents. Our providers all follow the guidelines of the American Academy of Pediatrics.
The practice has two locations: one at 6700 Kirkville Road in East Syracuse, and the other at 8100 Oswego Road Suite 220 located in Liverpool. We are an NCQA accredited PCMH (patient centered medical home).
We have a patient portal, ask for an activation code at your next office visit!
Both offices are open from 8:00 a.m. to 5:00 p.m. with extended hours in the evening at one or the other office. For now, just our Kirkville Rd office is open on the weekends from 8:30 a.m. for children who are acutely ill. Our phones are open for informational calls or to make appointments between 8:00 a.m. and 5:00 p.m. weekdays. After this, your calls will be handled by our answering service (Upstate). Experienced nurses will handle most informational calls both during the day and at night. We encourage our patients to call or message us through the portal when they have a question.
If your child is ever in a life threatening emergency situation, call 911, and have the ambulance take your child to Upstate (University) Hospital Emergency Department, we will follow up with you afterwards.
Thank you for choosing Child Healthcare Associates as the practice for your pediatric services.