Patient Portal

Haven't activated yet? Call or ask at your next office visit

Patient Portal

What is the Patient Portal via MEDENT?
The Patient Portal in Medent is a personalized, secure on-line way for families to access our office staff and medical records for non-urgent matters. It is a FREE service that we offer to our patients which enables parents (and teens) to securely use their Internet connection to send and receive information about each childs’ personal health.

With this connection you can:

Request prescription renewals, medication permission forms, FMLA paperwork etc
Inquire about test results
Request to schedule a non-urgent medical appointment (for same day sick visits please call)
Ask general (non-urgent) questions
Update your pediatrician and their team about new diagnosis or illnesses that we should be aware of (ex: ER visits out of town that we may not be aware of)

How do I sign up for the Patient Portal?
Just request an activation code from the reception staff when at check-in (our out) at any office visit, or sometimes this can even be done over the phone. This activation code allows you to login and create your own user ID and password so that you can communicate directly with your pediatrician and care team (nurses, medical assistants, receptionists, referrals and billing specialists etc).

If some of my health information on the Patient Portal is not correct, what should I do?
The information in your Patient Portal comes directly from your patient account at CHCA. You can contact us to update your information or our reception staff can update this for you at any office visit.

Why are certain tests NOT shared electronically via the Patient Portal?
A medical provider (doctor or nurse practitioner) reviews every lab result, imaging study and specialist evaluation that is performed and results may not be available until results have been reviewed. You can always call or message us through the portal if you haven’t received results you were told to expect.

If I send a message to my doctor/team when can I expect a reply?
Messages sent to a provider will generally be answered within 1-2 business days.

The Patient Portal should not be used for any URGENT matters or emergencies. If you have a matter that requires immediate attention, please call the office or call 911 for EMERGENCY assistance.

If I forget my password, what should I do?
You can click on the “Forgot Password” link on the sign-in page to reset your password online.

What do I do if I have lost my access code letter?
You can call and request another access code or request it when you are in the office.

How is the Patient Portal secure?
At CHCA, protecting the privacy of each of our patients is essential. You will need to create a portal for each individual child. Access to patient information is controlled through secure access codes, personal ID’s and passwords. Each individual controls their password and the account cannot be accessed without that password. In addition, the Patient Portal uses advanced encryption technology with no caching to automatically encrypt your session. All of the portal messaging is done while you are securely logged on to our website and we do not communicate medical information via standard email which is not secure, only via the portal.

What is your Privacy Policy?
Our Patient Portal is owned and operated by Medent/CCS and is fully compliant with federal and state laws concerning privacy for each patient. A patient’s name and e-mail address will be treated with the same care and privacy given to your health records and will never be sold or leased by CHCA or Medent/CCS.

Is my access code my User ID?
No – The access code you are given from a team member at CHCA will allow you to log onto the Patient Portal for the first time only. You will then be asked to create your own unique Patient Portal ID and password.

My access code does not work. What should I do?
For patient security, the access code you are given will expire after 30 days and is no longer valid after you have used it the first time. You will need to contact our office to be given a new access code if the one you have is not working.

What do I need to be able to use the Patient Portal?
Access to a computer, tablet or cell phone that is connected to the internet, make sure your browser is kept up to date for best functionality.